Outliers: The Story of Success
 by Malcolm Gladwell
Execution: The Discipline of Getting Things Done
by Larry Bossidy, Ram Charan, Charles Burck
Death by Meeting: A Leadership Fable...About Solving the Most Painful Problem in Business
By Patrick Lencioni
The Five Dysfunctions of a Team: A Leadership Fable
Patrick Lencioni
Leading Change
by John Kotter
Wake Up Your Call Center: Humanize Your Interaction Hub
Rosanne D'Ausilio, Ph.D.
Total Customer Service: The Ultimate Weapon
by William H. Davidow, Bro Uttal
Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results (Hardcover)
by Jack Mitchell
What the CEO Wants You to Know : How Your Company Really Works (Hardcover)
by Ram Charan
Raving Fans : A Revolutionary Approach To Customer Service
by Ken Blanchard, Sheldon Bowles

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