Our New E-Book

"The Complete Guide to Purposeful Support Practices

Best and good Practices in the support industry are plentiful. These mostly process practices are guidelines for focusing more on “what you should be doing” rather than “how you should be doing it” with little to no regard for the influential environmental factors. Purposeful Practices are an innovative way to look at these widely accepted processes with an emphasis on achieving a desired, measurable end result. Purposeful Practices are always open to investigation and continuous improvement to increase the value of these services to the business.

To download you copy, please fill out and submit the following form.


“If you read one industry paper this year in hopes of significantly impacting your Support Center's performance, perception and perspective — make it this one!”

Ron Muns
Founder, HDI & Service and Support Industry Thought Leader

“PURPOSEFUL SUPPORT PRACTICES contains rich and relevant content, fun graphics and straightforward bullet lists makes it mandatory reading for all IT Service Professionals.”

Malcolm Fry
Service and Support Industry Consultant & Thought Leader

"Pete, I finished your eBook last night and I think it’s the best thing you’ve done yet! It was super! You hit just the right combination of professional sophistication and good, clear writing!

Excellent work!!"

Robert S. Last
DMG Consulting

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