I would like to thank you for your encouraging remarks regarding my business case to fulfill my requirements for the Certified Help Desk Director's class. The contents of your report increased not only my sense of optimism but also galvanized my motivation. Furthermore the interaction I had with you and your positive responses permit me to have a better perspective of not only what is involved at the Help Desk but also of the importance of the role of support service in an institution such as the African Development Bank.
Khadi Marthe MESSOU-WAGU, Sr. User Support Coordinator, African Development Bank
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