McGarahan & Associates provides Global companies IT Service Management (ITIL best practice processes), Consulting, and Training.

Kind Words from Our Clients

Qualcomm's IT Service and Support organization has worked with Pete McGarahan over the last 5 years. We recently engaged the services of McGarahan & Associates to take our team to a new level of Service Leadership. Pete's command of industry best practices is extremely enlightening and applicable in the real world. Pete's enthusiasm and passion was contagious and engaged my entire team's interest from beginning to end. He has certainly inspired, motivated and coached me to lead the Qualcomm ITSS organization to a level of value creation for the business.
Mark Sievers, Director, ITSS, Qualcomm

Latest Updates:

White Paper of the Month (Feburary): Measuring Success
(download the white paper here)

White Paper of the Month (January): Service Leadership (Part 1)
(download the white paper here)

BrightTalk Service Desk Management SummitService Desk Management Summit: Re-purposing the Service Desk
(access the recorded Webinar here )

Pete Talks: Building the Star Performer Customer Service Team
(access the recorded Radio Program here )

Pete Talks: The Power of Metrics, Reporting and Storytelling
(access the recorded Radio Program here)

Pete Talks: Building a Successful Knowledge Management Program
(access the recorded Radio Program here)

The Premiere of Pete Talks: Changing The Way We Work Together: The “DevOps” Opportunity
(access the recorded Radio Program here)

Building the Business Case for Knowledge Management Success
(download the White Paper here)
Password: 02072013 (access the Recorded Webinar here)

Successful Knowledge Management: Lessons Learned From Organizations Who Have Achieved It
(download the White Paper here)
(access the Recorded Webinar here)
(access the Press Release here)

Proud to be included as one of the Top 10 Best of the Best Support Resources of 2012 - The Complete Guide to Purposeful Support Practices
(download the White Paper here)
(access the Recorded Webinar here)

Finding Strategic Value in First-Contact Resolution (FCR)
(access the Recorded Webinar here)

Reducing Support Costs with a “Shift-Left” Strategy
(download the Interview here)